Dialup and ISDN modem configuration/setup

Use the following steps when setting up a dialup connection.

1. Always ensure that the modem drivers are installed propely, and that the modem is turned on.
2. go into control panel, then select network connections/security centre, and then select
create/make new connection.
3. select: connect using my phone line and modem
4. select setup connection manually
5. enter you destination pop number (area code followed by the phone number)
6. you may also let the client dial out with the general/local pop numbers as follows: 0860007249/0860473425
7. enter your dialup username and password and then save the settings
8. make sure that the cable from the wall is plugged into the modem and into the line port.
9. make sure to save the connection in your network settings, you can then dial out to test the connection.
10.should you encounter and problems whilst trying to dial out, troubleshoot according the the 3 digit
modem error code, eg, error 680, 681, 678 etc.please use the modem error code table if you are unsure
what the error message means.

ADSL Username And Password Problems

BEFORE TROUBLESHOOTING AN ADSL AUTHENTICATION QUERY ALWAYS MAKE SURE TO CHECK IF THE CLIENTS ACCOUNT IS
SUSPENDED OR NOT.

1. ADSL username and passwords are very critical information, and should not be handed over to a client
telephonically.
2. Always ensure to ask the client/account holder a few security questions before you send out ADSL information.
3. Once you are sure about the above criteria, you can then e-mail or sms the client their username and password.
4. If a client requests Gamco to change thei dialup/adsl password, alway request them tosend a mail to
support@gam.co.za, and they should provide us withthe current password, and then thennotify us as to what the
new password should be reset to. Make sure that a Gamco admin staff member attend to the password resetting.
Once the password has been reset, you can then reply on the ticket notifying the client that the password has
been reset.
5. Make sure to notify the client to change the password on their dialup/router connection.
6. Should the client call in and complain about connectivity/authentication issues,check the status of th PPP led
on the router, test the clients ADSL account on a Gamco/IS router to make sure the account is working 100%